I have used Morrison's stores in many parts of the country and found the staff to be very friendly and co-operative. However, in my local Kidderminster store about a week ago there was an interesting offer on 'made to order' pizzas and I asked the serving lady for some help in choosing the toppings.
She replied quite disdainfully, 'I don't eat pizza so I wouldn't know.'
A younger lady came across and was very helpful so I went along with her suggestions.
The first lady made the pizza and put a sheet of plastic film over it and placed it in the sealing machine. A few moments later she took it out and placed it directly into my hands.
The plastic film was extremely hot from the sealer and began to burn my fingers. As there was no counter top I was unable to put it down and it continued to burn my fingers causing a deal of pain and distress.
I complained to the lady who replied quite sharply, 'Well I did SAY it was hot', seeming to imply that not only was the situation my fault but that I was also somewhat stupid.
She may well have said something but what she did not do was to ensure that I understood just HOW hot the plastic was nor did she make any attempt to ensure that I would not be burned.
I found the entire incident painful, embarrassing, humiliating and totally inexcusable.
I have no wish to cause this lady any distress but I would consider a training course in customer relations to be entirely appropriate.
Add a Comment